Patient Access Coordinator/Emergency Department - Wexford Hospital - Full-time (Rotating Shifts)

About the role

Creates the first impression of Allegheny Health Network’s (AHN) services to patients, families, and other external customers upon arrival. Assumes clinical and financial risk of the organization when collecting and documenting information on the patient's behalf.

Responsibilities

• Schedules, registers, and admits patients independently at bedside.
• Validates patient demographic data and insurance information through payor contacts.
• Collects and updates necessary data for timely, accurate bill submission, including workers compensation and motor vehicle claims.
• Provides or obtains signatures on regulatory paperwork as required.
• Identifies and communicates patient financial responsibilities, calculates estimates, and collects liabilities.
• Maintains focus on productivity standards and recommends improvements.
• Maintains patient confidentiality and practices good communication skills.
• Collaborates with patients, healthcare personnel, and external agencies to deliver positive patient experiences.
• Remains calm and professional under stressful situations and responds to inquiries professionally.
• Complies with AHN policies and procedures, including HIPAA guidelines.

Requirements

• High School/GED or one to three months related experience and/or training, or equivalent combination of education and experience.
• Experience operating a PC and using software applications.
• One year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.

Qualifications

• Medical terminology and insurance knowledge.