Patient Access Coordinator - Baylor Scott & White Temple

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the Role

The Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott & White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience. Additionally, the VMC monitors the Weapons Detection Software program under the direction of Public Safety.

Responsibilities

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by BSW and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.
• Maintain an important level of vigilance, professionalism, and customer service while adhering to established safety protocols and procedures (25%).
• Regulate patient and visitor access control in accordance with Towne Health and Baylor Scott and White policies (25%).
• Ensure compliance with Visitor Management procedures and protocols (25%).
• Monitor condition of physical area and promptly report anything below standard to management (15%).
• Other duties as assigned (10%).

Requirements

• High School diploma or general education degree (GED) preferred.
• Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• Must obtain immunizations and medical tests as required by Baylor Scott and White.
• Related customer service experience and/or training; OR equivalent combination of education and experience.

Skills

• Knowledge of principles and processes for providing customers and personal services.
• Ability to read and write standard English language.
• Ability to multitask.
• Ability to prioritize tasks and remain calm in stressful situations.
• Ability to de-escalate and remain calm in stressful situations.
• Ability to work independently.
• General typing and/or basic computer skills.
• Ability to remain calm and composed under pressure.
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Attention to detail and consistent adherence to safety protocols.

Pay

From $18-$20 per hour.

Schedule

• 8-hour shift.
• Day shift / Evening shift / Overnight shift.
• Rotating weekends / Holidays.

Benefits

• Voluntary Benefits (accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits).
• Flex Pay.
• 401k retirement savings plan.
• Paid Time Off (PTO).
• Medical, Dental, & Vision Insurance.

Work Setting

In-Person / Hospital Setting.

Working Conditions & Physical Demands

• Required to work varying shifts, including nights, weekends, and holidays as assigned.
• Must be able to work in inclement weather and various weather extremes.
• Regularly required to talk or hear.
• Frequently required to sit or stand for extended periods of time and may be required to run, walk, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.