Patient Access Coordinator - Back Office

Scheduling

Schedules all patient appointments related to treatment within the Fred Hutch as well as outside consults and referrals.
Captures scheduling with other departments to ensure efficient patient flow.
Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up.
Communicates with providers (physicians, therapists, etc.), technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Recognizes emergency situations and initiates correct code procedures.

Coordination

Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Affords assistance with the training of new staff.
Maintains the flow of the clinic/unit by coordinating with clinical staff to direct and monitor patient location.

Front Desk

Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
Assembles and distributes appropriate paperwork to patients and clinical staff.
Triage questions and concerns from callers and forward to appropriate staff or department as needed.

Qualifications

• High school graduate or equivalent
• One year of customer service experience required
• Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
• Ability to work in a high pressure, time-sensitive, and complex health care environment
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
• Active listening skills
• Ability to build relationships while maintaining appropriate boundaries
• Coping skills
• Ability to work independently, organize, and prioritize concurrent responsibilities and demands
• Ability to use a mouse, navigate computer programs, and use email in a business setting
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Ability to identify and triage issues appropriately
• Attention to detail to ensure scheduling accuracy

Preferred Qualifications

• Bachelor's degree (BA or BS)
• Previous medical office/hospital experience coordinating physician appointments and patient services preferred
• Familiarity with medical terminology
• Prior experience utilizing an electronic medical record system and/or an automated scheduling system

Pay and Benefits

The hourly pay range for this position is from $25.72 to $36.62 and pay offered will be based on experience and qualifications.
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security.
Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks).