Patient Access Coordinator

Job Summary

The Patient Access Coordinator acts as a shift lead, mentor, and provides updates to the department operations team. Functions may include pre-registration, registration, financial clearance/advocacy, insurance management, estimates and health insurance enrollment. Under the direction of the Patient Access Supervisor/Manager, the coordinator will onboard new hires, providing training to department process, policy, and procedure; routinely mentors staff and provides follow-up training as needed. In addition, the coordinator will assist the Patient Access Supervisor by monitoring workload, process, and performance as well as delegate tasks and functions to ensure the department meets/exceeds performance metrics. They will work with leadership to create and maintain department resource materials and serve as the first point of contact for case escalation and daily operations. As needed, the coordinator will complete functional tasks, working to augment staffing as volumes increase or during times of short staffing.

Requirements

• Scheduled to work during the day, evening and night shifts as needed for coverage.
• Requires 3 or more years’ experience in a leadership role, preferably in Access/Scheduling/Registration, Billing, and Financial Counseling with a customer service orientation.
• Prior experience with medical billing preferred.
• Requires demonstrated ability to diffuse angry customers and handle pressure with excellent verbal communication skills.

Qualifications

• Associates Degree.
• A minimum of 3 years relevant health care experience combined with education may be substituted.

Skills

• Ability to resolve issues independently.
• Provides guidance and support.
• Serves as the content expert for their team.

Benefits

• Periodic travel to Ticonderoga, NY will be required to support training and coverage.

Pay

Details not specified.

Schedule

Worked during the day, evening and night shifts as needed for coverage.