PATIENT ACCESS COORDINATOR

About the role

This role serves as the initial point of contact for patients entering the Health System for care. It involves supporting various technical tasks such as patient identification, registration, and scheduling.

Responsibilities

• Maintain high levels of professionalism and customer service during interactions.
• Support patients with diverse cultural needs.
• Ensure accurate identification, registration, and scheduling of patients.
• Collect 30% of eligible copayments.
• Monitor and manage workflow within the health system's EHR.
• Display understanding and sensitivity to patients' unique cultural needs.
• Independently perform scheduling and registration processes while maintaining regulatory and compliance standards.
• Coordinate bed placement activities and collaborate with Patient Flow Facilitators and Nursing Leadership.
• Collaborate with Patient Flow Facilitators, ACC, Case Managers, and ED Nursing Leadership to monitor patient flow and placement.
• Act as a key contact for physicians and nursing staff regarding patient information and placement.
• Manage death process, including completing accurate Death Certificate Worksheets and communicating with relevant parties.
• Review and analyze insurance eligibility system responses and manage the API (timecard) system.
• Foster a "Culture of Safety" by adhering to safety policies and procedures.
• Manage scheduling requests and ensure proper identification and scheduling of patients.
• Accurately complete required registration items, including demographic requirements, patient identification practices, and insurance verification.
• Work independently to complete daily assignments with a 98% accuracy rate.

Requirements

• One (1) year admitting experience to become proficient.
• Strong telephone and interpersonal communication skills.
• Demonstrated skills in customer service.
• Knowledge of medical insurance.
• Problem-solving and critical thinking skills.

Qualifications

• Preferred High school diploma with two (2) years of college preferred.
• Computer experience required.

Skills

• Customer service skills.
• Technical task support.
• Interpersonal communication skills.
• Medical insurance knowledge.
• Problem-solving and critical thinking skills.

Benefits

N/A

Pay

$20.05 - $26.98

Schedule

Evening shift, 3p-11:30p, 20 hours/week including weekends and holiday rotation.