Patient Access Coordinator

About the role

About the Role: At Roswell Park Comprehensive Cancer Center, every patient interaction matters. As a Patient Access Team Lead, you will play an important role in helping patients navigate their care journey with compassion, accuracy, and efficiency from the very first point of contact. In this role, you will help coordinate the process of scheduling appointments, supporting admissions, communicating with care teams, and ensuring patients receive the information and support they need before coming to Roswell Park. You’ll also serve as a mentor and resource for Patient Access team members, helping create a positive and collaborative environment focused on exceptional patient care. This is an ideal opportunity for someone who enjoys problem-solving, staying organized in a fast-paced environment, and making a meaningful impact on the patient experience.

What You’ll Do

• Support the smooth and timely entry of patients into diagnostic and treatment services across Roswell Park
• Carefully coordinate patient scheduling, admissions, referrals, and pre-visit testing
• Serve as a team lead for Patient Access staff by helping prioritize work, training team members, and ensuring daily tasks are completed accurately and efficiently
• Communicate with patients, physicians, and clinical teams to coordinate care needs and appointment logistics
• Gather and review patient information to support access and insurance clearance processes
• Help patients understand appointment expectations, financial responsibilities, and available support resources
• Participate in Admission, Discharge, and Transfer (ADT) activities as needed
• Attend multidisciplinary care team meetings and share important updates with access and clinical teams
• Support a welcoming, patient-centered experience while maintaining confidentiality and professionalism

Qualifications

• Required Education and Experience
• Bachelor’s degree and the equivalent of two (2) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment;
• Associate’s degree and the equivalent of four (4) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment;
• High School Diploma or High School Equivalency Diploma and the equivalent of six (6) years of full-time experience in an ambulatory or outpatient clinic, healthcare business office or patient access type of environment;
• High School Diploma or High School Equivalency Diploma and the equivalent of four (4) years of full-time experience within the Patient Access Department at Roswell Park Comprehensive Cancer Center.