Patient Access Coordinator

About the role

The Patient Access Coordinator (PAC) is the first point of contact for patients entering PT Solutions clinics and plays a critical role in shaping the patient experience. The PAC is responsible for greeting patients, managing check-in and check-out processes, collecting payments, verifying required documentation, and supporting daily clinic operations.

Responsibilities

• Welcome patients warmly and professionally upon arrival.
• Complete patient check-in following all clinic and compliance requirements.
• Verify patient demographics, insurance information, and required documentation.
• Ensure intake forms, consents, and checklists are completed prior to treatment.
• Manage patient check-out, schedule follow-up appointments, and provide visit summaries.
• Celebrate financial responsibilities clearly and professionally.
• Reconcile daily payments and maintain accurate financial logs.
• Follow POS collection policies and escalate concerns when needed.
• Answer clinic phones, respond to messages, and route calls to appropriate team members.
• Maintain therapist schedules, waitlists, and daily patient flow.
• Support referral intake and verify correct therapist assignment.
• Aid in chart preparation, scanning, and maintaining accurate EMR documentation.
• Monitor lobby cleanliness, safety, and readiness for patients.
• Provide exceptional service to patients, families, and caregivers.
• Assist patients with questions related to scheduling, insurance, and treatment process.
• De-escalate patient concerns and escalate complex issues to clinic leadership.
• Maintain a professional, empathetic, and patient-centered demeanor at all times.
• Adhere to all HIPAA, privacy, and confidentiality standards.
• Ensure accurate entry of patient information into the EMR.
• Follow clinic workflows related to insurance verification, authorization communication, and claim documentation.
• Support compliance audits and operational quality checks.
• Partner with therapists, clinic managers, and regional teams to support clinic needs.
• Communicate proactively regarding schedule changes, cancellations, and documentation gaps.
• Coordinate with Authorization, Verification, and Scheduling teams to resolve patient access issues.
• Participate in staff meetings, training, and clinic initiatives.
• Support special projects, clinic events, and operational improvements.
• Perform additional duties as assigned to support clinic operations.

Requirements

• High school diploma or equivalent required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems, scheduling platforms, or payment collection systems preferred.
• Must meet all compliance, background check, and onboarding requirements.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Skills

• Microsoft Office proficiency.
• Experience with EMR systems, scheduling platforms, or payment collection systems.

Benefits

• No benefits provided.

Pay

Pay Range: $16-$19/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Schedule

Full Time Mon-Fri (schedule varies)