Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic services and products, offers unparalleled patient care, outcomes, and services. The Patient Care segment operates the largest network of O&P patient care clinics, while the Products & Services segment distributes O&P devices and provides rehabilitative solutions.

About the role

You will manage front office operations efficiently, ensuring a seamless experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and supporting patient needs.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries
• Verify and update patient demographics and insurance details during check-in
• Collect patient payments, including deductibles, copays, and co-insurance
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the RCM team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• High school diploma or equivalent combination of education and experience required
• At least one year of customer service, administrative, or related experience preferred
• Strong interpersonal, oral, and written communication skills
• Ability to key 30 words per minute with accuracy
• Understanding of Alpha filing system
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Qualifications

• Valid driver’s license and driving record within Hanger’s policy and procedures

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Medical terminology knowledge

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Generous employee referral bonus program
• Mentorship programs

Pay

The pay range for this role is $19.00-$23.00/hour + bonus + benefits. Hanger, Inc. is committed to providing equal employment opportunity and complying with all applicable state and local fair employment laws.