Patient Access Coordinator

Hanger, Inc., a leading provider of orthotic and prosthetic (O&P) services and products, offers advanced solutions, clinically differentiated programs, and unparalleled customer service. The Patient Care segment operates the largest network of O&P patient care clinics, while the Products & Services segment distributes branded and private label O&P devices and provides rehabilitative solutions.

About the role

You'll manage front office operations efficiently, ensuring a seamless experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and supporting patient needs.

Responsibilities

• Greet and assist patients upon arrival
• Provide information on wait times and address inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services
• Offer information on patient experience programs, support groups, and other resources
• Collaborate with the RCM team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• High school diploma or equivalent
• At least one year of customer service, administrative, or related experience
• Experience in a receptionist position or medical front office procedures preferred
• Valid driver’s license and driving record meeting Hanger’s standards
• Strong interpersonal, oral, and written communication skills
• Able to type 30 words per minute with accuracy
• Ability to work with handicapped individuals
• Understanding of Alpha filing system
• Knowledge of medical reimbursement and terminology
• Ability to use computers, including Windows-based software and e-mail
• Ability to use office equipment such as facsimile machines, calculators, postage machines, copiers, etc.

Qualifications

• Pass the Talent Sorter assessment as part of the selection process
• Act with integrity, being honest, transparent, and respectful in all relationships
• Focus on superior outcomes and continuously innovate new solutions
• Keep the patient at the center of everything and build lifelong trust
• Foster open collaboration and constructive dialogue with others

Skills

• Excellent communication skills
• Computer proficiency, including Windows-based software and e-mail
• Ability to use office equipment such as facsimile machines, calculators, postage machines, copiers, etc.

Benefits

• Competitive compensation packages
• 8 paid national holidays and 4 additional floating holidays
• PTO that includes vacation and sick time
• Medical, dental, and vision benefits
• 401(k) savings and retirement plan
• Paid parental bonding leave for new parents
• Generous employee referral bonus program
• Mentorship programs - mentor and mentee