Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic services and products, offers unparalleled patient care, clinically differentiated programs, and exceptional customer service. The Patient Care segment operates the largest network of O&P patient care clinics, while the Products & Services segment distributes O&P devices and provides rehabilitative solutions.

About the role

You will manage front office operations efficiently, ensuring a seamless experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and supporting patients with clinic services.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries
• Verify and update patient demographics and insurance details during check-in
• Handle walk-in registrations and collect patient payments, including deductibles, copays, and co-insurance
• Cook up follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the RCM team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Requirements

• High school diploma or equivalent combination of education and experience required
• Minimum one year of customer service, administrative, or related experience preferred
• Strong interpersonal, oral, and written communication skills
• Ability to key 30 words per minute with accuracy
• Understanding of Alpha filing system and medical reimbursement and terminology
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Qualifications

• Valid driver’s license and driving record within Hanger’s policy and procedures

Skills

• Excellent communication skills
• Computer proficiency
• Interpersonal skills
• Medical terminology knowledge

Benefits

• Competitive compensation packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs

Pay

The pay range for this role is $23.00- $25.00/hour + bonus + benefits. Hanger, Inc. is committed to providing equal employment opportunity and complying with all applicable state and local fair employment laws.