Patient Access Coordinator

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

About the Role

In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Record Maintenance: Ensure accurate and complete electronic health records for all patients

Qualifications

• A high school diploma or equivalent combination of education and experience required
• At least one year of customer service, administrative or related experience preferred
• Strong interpersonal, oral (including telephone) and written communication skills
• Ability to key 30 words per minute with accuracy required
• Understanding of Alpha filing system
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred
• Ability to use a computer, including Windows-based software and e-mail
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs - Mentor and Mentee