Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic (O&P) services and products, offers a wide range of services and products designed to empower human potential. Hanger's Patient Care segment operates the largest network of O&P patient care clinics, while the Products & Services segment distributes O&P devices and provides rehabilitative solutions.

About the role

You will play a crucial role in ensuring a smooth experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate should have experience in front desk or reception work, along with strong communication and computer skills.

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and answering inquiries.
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Qualifications

• A high school diploma or equivalent combination of education and experience required.
• At least one year of customer service, administrative, or related experience preferred.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Additional Success Factors

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee (Illinois State Only)
• Pay range of $20.00- $23.00/hour (or salary range) + benefits