Patient Access Center - Lead - PN Patient Access and Revenue Cycle Admin - Full Time - 8 Hour - Days

Job Description: The Patient Access Center Lead assists the patient access leadership team with the day-to-day operations of the centralized patient access center. The Patient Access Center Lead provides support and guidance to the team and serves as the subject matter expert for departmental workflows. This person is responsible for assisting in developing and delivering training resources to new and existing team members. This person serves as the first point of contact for department escalations and works directly with the Access Center Supervisor and Manager on escalations as needed. Education: Education: High School Graduate or Equivalent - PreferredCompletion of an Accredited Medical Assistant Program - Preferred Experience: 2 years of Customer Service - Required2 years of Medical Office or 2 years of leadership or supervisor experience - Required2 years of call center experience – Preferred2 years of prior authorization – Preferred Additional Experience: 3 years experience in working with the publicExcellent public relations and telephone communication skills Certifications/Licensures: Epic - Proficiencies required for this position must be passed within 90 days of the start date Skills: Knowledge of organization policies, procedures, systems, and objectivesKnowledgeable of service line workflows and processesKnowledge of Medical Terminology, ICD-10, CPT, and HCPCS coding requiredBasic knowledge of disease conditions related to the specific patient populations managed by the providers in their primary or specialty care clinic service linesTrained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to the department as required & Security Policies and ProceduresProficient typing skillsMaintains professional and personal integrityMust be able to maintain effective working relationships with a wide variety of individualsAbility to deal diplomatically with all types of individuals under stressful situationsSkilled in developing comprehensive reports Shift time may vary Work Shift: 08.0 - 08:45 - 17:15 No waive (United States of America) Pay Range: $31.28 - $42.23 Hourly Offer amounts are based on demonstrated/relevant experience and/or licensure. Pay will be adjusted to the local market if hired outside of the Bay Area. Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it. Scheduled Weekly Hours: 40