Patient Access Associate – UHealth SoLé Mia

Core Job Summary

The Patient Access Associate (On-Site) projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. The Patient Access Associate (On-Site) serves as the first point of contact for patients and customers entering facility/department and interfaces effectively with all members of the healthcare team, keeping patients informed of any delays.

Core Responsibilities

• Greets visitors to the department and directs them to their requested destination.
• Answers incoming calls and places outgoing calls, in a timely and efficient manner, while providing exceptional customer service to further a positive institutional image.
• Responds to general questions and inquiries, forwards non-routine requests to appropriate staff for handling.
• Affords assistance with general administrative tasks, such as sorting departmental mail, faxes, troubleshooting office equipment etc.
• Maintains department directories and visitation logs.
• Maintains a tidy and clean reception area.
• Plays a role in placing orders for department supplies as requested by department leadership.
• Projects a professional appearance and pleasant demeanor creating a welcoming atmosphere.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications

• High School diploma or equivalent
• Minimum 1 year of relevant experience
• Knowledge, Skills and Attitudes:
  • Ability to communicate effectively in both oral and written form
  • Ability to handle difficult and stressful situations with professional composure
  • Ability to maintain effective interpersonal relationships
  • Ability to recognize, analyze, and solve a variety of problems
  • Ability to exercise sound judgment in making critical decisions
  • Ability to analyze, organize and prioritize work under pressure while meeting deadlines
  • Ability to work evenings, nights, and weekends as necessary

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Pay

Commensurate with experience.

Schedule

Varies.

Qualifications

Any appropriate combination of relevant education, experience and/or certifications may be considered.

Skills

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Benefits

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Pay

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Schedule

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Qualifications

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