Patient Access Associate Specialist - PRN

About the role

This PRN onsite position is responsible for performing admitting duties for all patients admitted for services at the hospital. The Patient Access Associate Specialist will work within organizational policies and processes while meeting regulatory compliance requirements and supporting the mission and goals of the organization.

Responsibilities

• Assign accurate medical record numbers (MRNs)
• Complete medical necessity and compliance checks
• Provide patient instructions and collect insurance information
• Receive and process physician orders using an overlay tool
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls with appropriate compassion
• Meet point-of-service goals as assigned
• Utilize quality auditing and reporting systems to correct accounts across departments and facilities
• Conduct audits to ensure accurate and timely completion of forms and provide statistical data to leadership
• Pre-register patient accounts prior to visits, including inbound and outbound calls to collect demographic, insurance, and financial liability information
• Collect point-of-service and past-due balances, including setting up payment plans
• Explain general consent for treatment forms and obtain necessary signatures; distribute patient education documents such as Important Message from Medicare, Important Message from Tricare, Observation Forms, MOON form, and other consent and service-related forms
• Review eligibility responses in the insurance verification system, select applicable insurance plan codes, and enter benefit data to support point-of-service collections and billing
• Accurately screen medical necessity using ABN software for Medicare patients and distribute ABNs as appropriate
• Distribute and document designated forms and pamphlets

Requirements

• 1+ years of customer service experience
• Inquisitive mindset with openness to innovation, including AI-driven process improvements
• High School Diploma or GED required
• Must be able to work onsite at Adena Regional Medical Center

Qualifications

• CRCR certification required within 6 months of hire (company paid)

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
• Quarterly and annual incentive programs
• Professional development support and tuition reimbursement

Pay

This position pays between $17.00 and $18.15 per hour based on experience.