Patient Access Associate Specialist

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy.

About the role

This is an exciting onsite role at Firelands Regional Medical Center in Sandusky, OH. As a Patient Access Specialist, you will perform admitting duties for all patients admitted for services at the hospital. This is not a desk job—you will walk from room to room and push a 10-pound mobile computer station throughout your shift. The role is responsible for meeting the mission and goals of the organization while adhering to all regulatory compliance requirements.

Responsibilities

• Assign accurate Medical Record Numbers (MRNs) and complete medical necessity/compliance checks.
• Provide proper patient instructions, collect insurance information, and process physician orders.
• Utilize an overlay tool while delivering excellent customer service as measured by Press Ganey.
• Operate the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable.
• Adhere to policies and provide compassionate customer service in all interactions.
• Meet point-of-service goals as assigned.
• Utilize quality auditing and reporting systems to correct accounts, including those for other employees, departments, and facilities.
• Conduct audits of accounts to ensure forms are completed accurately and timely, meeting audit standards.
• Pre-register patient accounts prior to visits, including inbound/outbound calls to obtain demographic, insurance, and financial information.
• Collect point-of-service payments and past-due balances, including setting up payment plans.
• Explain and obtain signatures on general consent for treatment forms and distribute patient education documents (e.g., Important Message from Medicare, MOON form, ABN).
• Review eligibility responses in the insurance verification system and enter benefit data to support clean claim rates.
• Screen for medical necessity using Advanced Beneficiary Notice (ABN) software and inform Medicare patients of potential non-payment.

Requirements

• Ability to walk from room to room and push a 10-pound mobile computer station throughout the shift.
• 1+ years of customer service experience.
• Inquisitive mindset with openness to innovation, including AI, to improve processes and patient/client experiences.
• High School Diploma or GED required.

Qualifications

• CRCR certification required within 9 months of hire (company-paid).

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health (healthcare, time off, retirement, well-being programs).
• Career advancement opportunities.
• Shift differential for select shifts.
• Associate benefits including culture rooted in collaboration, growth, and innovation.
• Professional development investment (certifications, tuition reimbursement).
• Quarterly and annual incentive programs for high performers.

Pay

$17.00 - $18.15 per hour, based on experience.

Schedule

PRN (as needed), onsite at Firelands Regional Medical Center in Sandusky, OH.

About Ensemble

Ensemble is an award-winning company recognized for excellence in revenue cycle management:

• Five-time winner of “Best in KLAS” (2020-2022, 2024-2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019-2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards (2020, 2022-2023).
• Energage Top Workplaces USA (2022-2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023-2024).

Ensemble’s O.N.E Purpose principles: Customer Obsession, Embracing New Ideas, and Striving for Excellence.