Patient Access Associate (Full-time; Evenings) - University Medical Center Emergency Department
About the role
Your job is more than a job. Be the Calm in the Chaos—When Every Second Counts. In the Emergency Department, no two moments are the same—and your role is critical. As a Patient Access Associate, you’re often the first point of contact during some of a patient’s most stressful and urgent situations. Whether it’s an unexpected emergency or a critical moment, you bring calm, clarity, and compassion from the very start. Your ability to stay focused, organized, and empathetic helps patients and families feel supported—even in high-pressure situations.
In the Emergency Department, patients don’t have the luxury of planning ahead—they rely on you in critical moments. Your role helps create order, clarity, and support when it’s needed most. Make a difference when it matters most—one patient, one moment at a time.
LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.
Responsibilities
- Greet and assist patients and families with urgency and empathy
- Register patients quickly and accurately during emergency visits
- Verify insurance, demographics, and required documentation
- Communicate clearly and compassionately in high-stress situations
- Support admissions, transfers, and discharges as needed
- Partner with clinical teams to maintain patient flow and efficiency
Qualifications
- Strong customer service skills and emotional intelligence
- High attention to detail and accuracy
- Ability to prioritize and adapt quickly in real time
- Thrives in a fast-paced, high-acuity environment
- Stays calm, focused, and professional under pressure
- Can multitask without sacrificing accuracy
- Leads with empathy while maintaining efficiency
- Communicates effectively with patients, families, and care teams
Requirements
High School Diploma or GED (or equivalent experience)
Schedule
Work Shift Evenings (United States of America)