Patient Access Associate - Emergency Department

On-site position in Brunswick, ME. $2,400 sign-on bonus available (prorated for part-time). Not eligible: per diem, current employees, or former employees within 6 months.

About the role

The first level of a three-level Career Path is the Patient Access Associate I within the 24/7 Emergency Department. While this is a non-clinical role, the Associate I will perform functions side by side with members of clinical care teams, embedded within the clinical care environment. Will serve as the first point of contact within the Emergency Department to perform accurate and timely patient identification, arrival, and application of the armband. Provides customer service and support for visitors and families.

Additional functions are performed at the patient’s bedside including accurate capture of demographic and insurance verification, obtaining signatures for consent, and completing admissions. May also include financial navigation, copay collections, check-out, and coordination of transfers/direct admits. Ensures the accuracy of the patient’s bill including account follow-up five days post discharge. Functions are performed in a high-volume, fast-paced environment utilizing mobile workstations.

Emergency Department team members serve all patient populations including trauma, mental health, pediatrics, critical care, etc. and are exposed to varying levels of acuity, disease, and sensitive patient and visitor situations. Must convey a caring and professional attitude to all patients and visitors.

Requirements

• High school diploma or GED preferred.
• Related experience in healthcare or customer service is preferred.
• Computer and data entry experience is required with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Pay

The pay range for this position is $20.27 to $24.36 per hour. Compensation for part-time positions is determined on a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

Benefits

MaineHealth offers competitive benefits including:

• Paid parental leave
• Flexible work options
• Student loan assistance
• Professional development opportunities
• Well-being resources
• Recognition programs
• Career growth opportunities
• Shift differentials or other incentives (where applicable)