Patient Access Associate
About the role
The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.
Responsibilities
- Accurate and timely registration of hospital patients
- Keeping up-to-date with changes in insurance plan requirements related to referral management and point of service collection
- Communicating any changes to registration staff
- Training new employees as needed
- Ensuring high quality service for patients and accuracy of information during pre and post visits
Requirements
- High School Diploma required, Associate Degree preferred
- Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred
- Two years of customer service experience required
- Medical terminology, familiarity with third party plans, medical billing and collection required
- Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)
- Knowledge of Epic systems including Grand Central, Prelude and EMR preferred
Qualifications
- High School Diploma required
- Associate Degree preferred
- Two years of patient access experience within a healthcare setting preferred
- Two years of customer service experience required
- Medical terminology, familiarity with third party plans, medical billing and collection required
- Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)
- Knowledge of Epic systems including Grand Central, Prelude and EMR preferred
Benefits
Final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.
Pay
$19.48 - $34.27 per hour
Schedule
Day / Evening
Wednesday, Thursday 12:30p-9p & Sunday 9:30a-6p
Hours/Week: 24
Weekend Requirements: Sunday 9:30a-6:00p
Holiday Requirements: Every other holiday 9:30a-6p
Cambridge Health Alliance
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.