Patient Access Associate 2, General Surgery, FT, $1000 Bonus, 8:00am - 4:30pm

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement

Responsibilities

• Coordinate patient flow and ensure timely processing
• Maintain knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns
• Maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations
• Assist in supporting go-lives and different departmental initiatives, including onboarding and training team members
• Participate in departmental committees and champion opportunities
• Practice the Baptist Health philosophy of service excellence in providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members

Requirements

Degrees: High School Diploma, Certificate, GED, Training, or Experience.

• For internal staff:
  • A minimum of 1 year of Patient Access experience and demonstrated ability to independently perform all functions within the Level 1 job description
  • Meets or exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months
  • Exceeds departmental KPIs
  • Maintains a positive attitude, is self-motivated, and encourages others
  • Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed
• For external staff:
  • Associate's Degree preferred with 1 year of Patient Access experience, or 2 years of experience in lieu of degree
  • Complete and pass the Patient Access training course
  • Ability to work in a high-volume, fast-paced work environment and perform basic mathematical calculations
  • Detail-oriented, organized, team player, compassionate, with excellent customer service and interpersonal communication skills
• Desired qualifications:
  • Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.)
  • Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products, and EMR applications
  • Knowledge of medical terminology
  • Bilingual (English/Spanish or English/Creole) preferred
• Minimum required experience: 1 year

Pay

Estimated pay range for this position is $17.27 - $21.93 per hour depending on experience.