Patient Access Associate 2, BHMG -Ortho Coral Gables, FT, $1000 Bonus, 8:00am - 4:30pm

About the role

The incumbent will be responsible for coordinating patient flow, timely processing, maintaining knowledge and deployment of practices used within the department/physician practice/hospital to address patient questions or concerns. Maintaining knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities.

Responsibilities

• Maintain knowledge of insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations.
• Assist in supporting go lives and different departmental initiatives, including onboarding and training team members.
• Participate in departmental committees/champion opportunities.
• Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.

Qualifications

• For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description. Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months. Exceeds departmental KPIs. Maintains a positive attitude, is self-motivated, and encourages others. Identified as a team player and cross-trained in multiple areas/product lines/practices to substitute all staff positions as needed.
• For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree. Complete and pass the Patient Access training course. Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations. Detail-oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills. Desired: Healthcare regulatory guidelines knowledge (HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines, etc.). Understanding of insurance contracts, collections, authorizations/pre-certifications, Microsoft Office products and EMR applications, etc. Knowledge of medical terminology. Bilingual English, Spanish/Creole preferred.

Benefits

Baptist Health is committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Pay

Estimated pay range for this position is $17.27 - $21.93 / hour depending on experience.