Patient Access Associate 1, BOC Clinical Support, Per Diem, Shift Varies

About the Organization

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices across Miami-Dade, Monroe, Broward, and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For. In the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves, and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact.

About the Role

The incumbent will coordinate patient flow, ensure timely processing, and maintain knowledge of practices used within the department, physician practice, or hospital to address patient questions or concerns. This role involves understanding insurance requirements, Baptist Health South Florida (BHSF) pricing, financial assistance options, and overall BHSF Revenue Cycle operations. The position practices the BHSF philosophy of service excellence by providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Responsibilities

• Coordinate patient flow and ensure timely processing of patient-related tasks.
• Maintain up-to-date knowledge of departmental, physician practice, or hospital practices to address patient questions or concerns.
• Understand and apply knowledge of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations.
• Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
• Adhere to regulatory guidelines, including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines.

Qualifications

Education: High School Diploma, Certificate, GED, Training, or equivalent experience.

Additional Qualifications:

• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic mathematical calculations.
• Detail-oriented, organized, team player with excellent customer service and interpersonal communication skills.
• Compassionate and professional demeanor.
• Desired: Basic knowledge of medical and insurance terminology.
• Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications) and accurate typing skills.
• Bilingual (English/Spanish or English/Creole) preferred.

Experience: Less than 1 year of relevant experience required.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help team members build meaningful, long-term careers with us. Benefits include:

• Career growth and development opportunities with clear pathways and ongoing support.
• Comprehensive health and wellness resources that go beyond traditional benefits.
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs.
• Tuition reimbursement to support continued learning and advancement.
• Additional benefits reflecting our commitment to caring for our people, enabling them to build fulfilling careers while making a meaningful impact every day.