Patient Access Assistant - Urology

About the role

Full time (40 hours weekly) Dayshift. Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of their duties.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for patient visits.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms, pre-authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Performs various duties for effective check-in and check-out of patients.
• Receives payment from patients via the kiosk, manually when applicable and issues receipts when requested.
• Reviews and completes pre-arrival, in-basket messages and other work queues as assigned.
• Reconciles daily cash and verified account balances.
• Performs other tasks related to end of day batch control, cash drawer etc.
• Researches billing questions and problems for patients with billing service.
• Actively supports process flow improvement and provides constructive feedback to Supervisor.
• Assists with service recovery.
• Must have the ability to travel and work at other medical practices as needed.
• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records, reports and files.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and in-service meetings.
• Provides outstanding service to all customers, fosters teamwork, and practices fiscal responsibility through improvement and innovation.
• Proactively approach and greet all guests with a warm and personal greeting.

Qualifications

• Minimum Education: High School Diploma or GED Required; Diploma Program Post High School Vocational/Specialized Training (Professional Medical, Administrative or Business School) Preferred
• Work Experience: Less than 1 year; 3 - 6 months front desk or physician office experience Required
• Courses And Training: Customer Service and Safety Reporting Training within 90 days Required; Introduction to Medical terminology within 180 days Required; Insurance and Compliance Training within 1 year Required
• Knowledge, Skills, And Abilities: Excellent communication and interpersonal skills.; Knowledge of medical office operations to include reception, billing and insurance and general office skills.; Computer skills.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave
• For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)