Patient Access Advocate, PRN Nights
Intuitive Health · Johns Island, SC · 1 mo ago
AdministrativePart-time
We need to output HTML fragment with sections: About the role? Actually we have company description and job description. We need to reformat job posting into clean semantic HTML. Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings? It says use
for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to decide which sections to include based on content. We have: - Company Description (two paragraphs about Intuitive Health and MUSC Health). Could be "About the Company" but allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Not "About the Company". However we could possibly treat company description as part of "About the role"? Not exactly. The instructions say use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect only those headings. So we should map content to those headings.
We have job description: "PRN Nights 7p-7a Looking for those seeking 2 shifts per month". That's schedule info. So we can have a Schedule section.
We have responsibilities: many bullet-like sentences describing duties. We'll put under Responsibilities.
We have qualifications: Minimum Qualifications, Preferred Qualifications, Physical Demands, Work Environment. Could be under Requirements or Qualifications. The allowed headings include Requirements and Qualifications. We can separate: Requirements (maybe minimum qualifications) and Qualifications (preferred). Or we could combine. But we need to avoid thin sections. Perhaps we can have Requirements (minimum) and Qualifications (preferred). Also we have Skills: maybe we can include under Skills (customer service, communication, interpersonal, computer proficiency, multitask). But we already have those in qualifications. Could create Skills section.
We have Benefits: not mentioned. Pay: not mentioned. So we omit those.
We also have company description: maybe we can put under About the role? Actually "About the role" could include overview of role and company. But we have separate company description. Could we create a section "About the role" that includes both role overview and company description? The instructions: "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include About the role as a heading. It should contain substantive content about the role and possibly company. We'll include role overview: PRN Nights 7p-7a, 2 shifts per month, Patient Access Advocate responsibilities. But we already have Responsibilities separate. To avoid duplication, we could put role overview in About the role (brief description) and then Responsibilities for detailed duties.
Thus sections:
- About the role: includes company description? Might be okay to include company description there as context. But we must not repeat job title. We'll include a short paragraph about the role and maybe mention the company.
- Responsibilities: list of duties (as - ).
- Requirements: Minimum qualifications (high school diploma/GED, customer service skills, computer proficiency, multitask, fast-paced). Could be
.
- Qualifications: Preferred qualifications (1 year customer service experience, healthcare setting experience, experience with patient registration, insurance verification, EMR/EHR). Could be .
- Skills: maybe we can list specific skills like customer service, communication, interpersonal, basic computer proficiency, ability to learn new technology, multitask, prioritize work. But that overlaps with Requirements. Might be thin. Could combine Requirements and Qualifications into one section? But we have both headings allowed. To avoid thin sections, maybe we merge Requirements and Qualifications into a single "Requirements" section that includes both minimum and preferred. But then we lose Qualifications heading. However instructions: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (covering both min and pref), Schedule. That's four sections. Skills maybe not needed.
Physical Demands and Work Environment could be part of Requirements as well (maybe under a sublist). But we could include them as part of Requirements.
Schedule: we have PRN Nights 7p-7a, 2 shifts per month. That's specific schedule info. So we create Schedule section with that info.
We must not include Pay/Benefits because not mentioned.
We must remove EEO boilerplate etc.
We must preserve all substantive information: company description, role overview, responsibilities, qualifications (min/pref), physical demands, work environment, schedule.
We need to ensure we don't lose any details.
Let's extract substantive content:
Company Description:
- Intuitive Health founded 2008, pioneered combined ER and urgent care model, partnering with leading health systems, builds and operates retail healthcare facilities integrating urgent care and emergency services under one roof, enhances patient experience, reduces unnecessary emergency care costs, empowers health systems to expand market presence. Ranked among top 1% of global retailers in customer satisfaction, serves >1 million patients annually. For more info, visit IHERUC.com.
- MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, exceptional outcomes. Through growing network of care locations, making health care more accessible and connected for patients across the state. Over one million patient encounters each year, shaping future of health care in every region of South Carolina.
Job Description:
- PRN Nights 7p-7a Looking for those seeking 2 shifts per month
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
- Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
- Collect copayments, coinsurance, deductibles.
- Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
- Creating and maintaining patient files.
- Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Confirm all paperwork is filled out correctly.
- Make sure front desk, waiting room area and children’s play are always clean and presentable.
- Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
- Encourage a work environment that is friendly and respectful.
- Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
- Follow all HIPAA policies and procedures.
- Follow all company policies.
Qualifications:
MINIMUM QUALIFICATIONS
- High school diploma or GED.
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Preferred Qualifications
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
PHYSICAL DEMANDS
- This position includes standing, walking, use of hands, reaching, sitting, talking and listening.
- This position may require lifting up to 10 pounds.
- There are no special vision requirements for this position.
WORK ENVIRONMENT
- This job operates in a healthcare setting.
- This role may routinely come into contact with patients who have contagious illnesses or diseases.
- This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.
POSITION TYPE/EXPECTED HOURS OF WORK
- Non-exempt. Incumbent will be scheduled based on operational need.
EEO boilerplate duplicates: we drop.
Now we need to format.
We'll produce:
About the role
... company description + role overview? We'll include company description and mention PRN Nights 7p-7a, 2 shifts per month, Patient Access Advocate role.
But schedule will be separate section; we could still mention schedule in About the role but better to keep schedule separate. However we must not duplicate. We'll keep schedule separate.
Thus About the role: include company description and a brief description of the role (Patient Access Advocate). Could mention PRN Nights? Might be redundant. We'll keep schedule separate.
Let's craft About the role paragraph:
"Intuitive Health, founded in 2008, pioneered the combined emergency room and urgent care model and partners with leading health systems to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. Ranked among the top 1% of global retailers in customer satisfaction, it serves over 1 million patients annually. MUSC Health is South Carolina’s leading academic health system, recognized for innovation, patient- and family-centered care, and exceptional outcomes, with over one million patient encounters each year across the state. The Patient Access Advocate works PRN nights (7 p.m.–7 a.m.), typically two shifts per month, greeting patients, handling phone inquiries, managing registration, insurance verification, payments, and clerical duties while ensuring a welcoming, clean, and HIPAA‑compliant environment."
That includes schedule? Actually we included schedule mention; but we also have Schedule section. Might duplicate. Better to not mention schedule in About the role; keep schedule only in Schedule section. So we remove schedule mention from About the role.
Thus About the role: company description + role overview (without schedule). Let's write:
"Intuitive Health, founded in 2008, pioneered the combined emergency room and urgent care model and partners with leading health systems to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. Ranked among the top 1% of global retailers in customer satisfaction, it serves over 1 million patients annually. MUSC Health is South Carolina’s leading academic health system, recognized for innovation, patient
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can include About the role as a heading. It should contain substantive content about the role and possibly company. We'll include role overview: PRN Nights 7p-7a, 2 shifts per month, Patient Access Advocate responsibilities. But we already have Responsibilities separate. To avoid duplication, we could put role overview in About the role (brief description) and then Responsibilities for detailed duties.
Thus sections:
- About the role: includes company description? Might be okay to include company description there as context. But we must not repeat job title. We'll include a short paragraph about the role and maybe mention the company.
- Responsibilities: list of duties (as - ).
- Requirements: Minimum qualifications (high school diploma/GED, customer service skills, computer proficiency, multitask, fast-paced). Could be
.
- Qualifications: Preferred qualifications (1 year customer service experience, healthcare setting experience, experience with patient registration, insurance verification, EMR/EHR). Could be .
- Skills: maybe we can list specific skills like customer service, communication, interpersonal, basic computer proficiency, ability to learn new technology, multitask, prioritize work. But that overlaps with Requirements. Might be thin. Could combine Requirements and Qualifications into one section? But we have both headings allowed. To avoid thin sections, maybe we merge Requirements and Qualifications into a single "Requirements" section that includes both minimum and preferred. But then we lose Qualifications heading. However instructions: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (covering both min and pref), Schedule. That's four sections. Skills maybe not needed.
Physical Demands and Work Environment could be part of Requirements as well (maybe under a sublist). But we could include them as part of Requirements.
Schedule: we have PRN Nights 7p-7a, 2 shifts per month. That's specific schedule info. So we create Schedule section with that info.
We must not include Pay/Benefits because not mentioned.
We must remove EEO boilerplate etc.
We must preserve all substantive information: company description, role overview, responsibilities, qualifications (min/pref), physical demands, work environment, schedule.
We need to ensure we don't lose any details.
Let's extract substantive content:
Company Description:
- Intuitive Health founded 2008, pioneered combined ER and urgent care model, partnering with leading health systems, builds and operates retail healthcare facilities integrating urgent care and emergency services under one roof, enhances patient experience, reduces unnecessary emergency care costs, empowers health systems to expand market presence. Ranked among top 1% of global retailers in customer satisfaction, serves >1 million patients annually. For more info, visit IHERUC.com.
- MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, exceptional outcomes. Through growing network of care locations, making health care more accessible and connected for patients across the state. Over one million patient encounters each year, shaping future of health care in every region of South Carolina.
Job Description:
- PRN Nights 7p-7a Looking for those seeking 2 shifts per month
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
- Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
- Collect copayments, coinsurance, deductibles.
- Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
- Creating and maintaining patient files.
- Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Confirm all paperwork is filled out correctly.
- Make sure front desk, waiting room area and children’s play are always clean and presentable.
- Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
- Encourage a work environment that is friendly and respectful.
- Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
- Follow all HIPAA policies and procedures.
- Follow all company policies.
Qualifications:
MINIMUM QUALIFICATIONS
- High school diploma or GED.
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Preferred Qualifications
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
PHYSICAL DEMANDS
- This position includes standing, walking, use of hands, reaching, sitting, talking and listening.
- This position may require lifting up to 10 pounds.
- There are no special vision requirements for this position.
WORK ENVIRONMENT
- This job operates in a healthcare setting.
- This role may routinely come into contact with patients who have contagious illnesses or diseases.
- This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.
POSITION TYPE/EXPECTED HOURS OF WORK
- Non-exempt. Incumbent will be scheduled based on operational need.
EEO boilerplate duplicates: we drop.
Now we need to format.
We'll produce:
About the role
... company description + role overview? We'll include company description and mention PRN Nights 7p-7a, 2 shifts per month, Patient Access Advocate role.
But schedule will be separate section; we could still mention schedule in About the role but better to keep schedule separate. However we must not duplicate. We'll keep schedule separate.
Thus About the role: include company description and a brief description of the role (Patient Access Advocate). Could mention PRN Nights? Might be redundant. We'll keep schedule separate.
Let's craft About the role paragraph:
"Intuitive Health, founded in 2008, pioneered the combined emergency room and urgent care model and partners with leading health systems to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. Ranked among the top 1% of global retailers in customer satisfaction, it serves over 1 million patients annually. MUSC Health is South Carolina’s leading academic health system, recognized for innovation, patient- and family-centered care, and exceptional outcomes, with over one million patient encounters each year across the state. The Patient Access Advocate works PRN nights (7 p.m.–7 a.m.), typically two shifts per month, greeting patients, handling phone inquiries, managing registration, insurance verification, payments, and clerical duties while ensuring a welcoming, clean, and HIPAA‑compliant environment."
That includes schedule? Actually we included schedule mention; but we also have Schedule section. Might duplicate. Better to not mention schedule in About the role; keep schedule only in Schedule section. So we remove schedule mention from About the role.
Thus About the role: company description + role overview (without schedule). Let's write:
"Intuitive Health, founded in 2008, pioneered the combined emergency room and urgent care model and partners with leading health systems to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. Ranked among the top 1% of global retailers in customer satisfaction, it serves over 1 million patients annually. MUSC Health is South Carolina’s leading academic health system, recognized for innovation, patient
- .
- Qualifications: Preferred qualifications (1 year customer service experience, healthcare setting experience, experience with patient registration, insurance verification, EMR/EHR). Could be
- .
- Skills: maybe we can list specific skills like customer service, communication, interpersonal, basic computer proficiency, ability to learn new technology, multitask, prioritize work. But that overlaps with Requirements. Might be thin. Could combine Requirements and Qualifications into one section? But we have both headings allowed. To avoid thin sections, maybe we merge Requirements and Qualifications into a single "Requirements" section that includes both minimum and preferred. But then we lose Qualifications heading. However instructions: "Prefer a few substantive sections over many thin ones." So we could have About the role, Responsibilities, Requirements (covering both min and pref), Schedule. That's four sections. Skills maybe not needed.
Physical Demands and Work Environment could be part of Requirements as well (maybe under a sublist). But we could include them as part of Requirements.
Schedule: we have PRN Nights 7p-7a, 2 shifts per month. That's specific schedule info. So we create Schedule section with that info.
We must not include Pay/Benefits because not mentioned.
We must remove EEO boilerplate etc.
We must preserve all substantive information: company description, role overview, responsibilities, qualifications (min/pref), physical demands, work environment, schedule.
We need to ensure we don't lose any details.
Let's extract substantive content:
Company Description:
- Intuitive Health founded 2008, pioneered combined ER and urgent care model, partnering with leading health systems, builds and operates retail healthcare facilities integrating urgent care and emergency services under one roof, enhances patient experience, reduces unnecessary emergency care costs, empowers health systems to expand market presence. Ranked among top 1% of global retailers in customer satisfaction, serves >1 million patients annually. For more info, visit IHERUC.com.
- MUSC Health is South Carolina’s leading academic health system—nationally recognized for innovation, patient- and family-centered care, exceptional outcomes. Through growing network of care locations, making health care more accessible and connected for patients across the state. Over one million patient encounters each year, shaping future of health care in every region of South Carolina.
Job Description:
- PRN Nights 7p-7a Looking for those seeking 2 shifts per month
- The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.
- The Patient Access Advocate performs registration functions, including updating of demographics, insurance verification, collection of point of service payments and documentation of registration information within an electronic system. The Patient Access Advocate will confirm account being registered has accurate information to ensure clean billing. The Patient Access Advocate will also perform visit closure activities including collecting payment, and any needed follow up activities required.
- The Patient Access Advocate provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
- Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
- Check patients in and out.
- Perform visit closure activities to include collecting payment, and any follow up activities that may be necessary for patient care.
- Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
- Collect copayments, coinsurance, deductibles.
- Assist staff and patients with clerical duties as needed, including: copying, scanning and faxing documents.
- Creating and maintaining patient files.
- Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
- Confirm all paperwork is filled out correctly.
- Make sure front desk, waiting room area and children’s play are always clean and presentable.
- Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
- Encourage a work environment that is friendly and respectful.
- Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
- Follow all HIPAA policies and procedures.
- Follow all company policies.
Qualifications:
MINIMUM QUALIFICATIONS
- High school diploma or GED.
- Demonstrated customer service, communication, and interpersonal skills.
- Basic computer proficiency and the ability to learn new technology and systems.
- Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.
Preferred Qualifications
- One (1) year of customer service experience.
- Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting.
- Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR).
PHYSICAL DEMANDS
- This position includes standing, walking, use of hands, reaching, sitting, talking and listening.
- This position may require lifting up to 10 pounds.
- There are no special vision requirements for this position.
WORK ENVIRONMENT
- This job operates in a healthcare setting.
- This role may routinely come into contact with patients who have contagious illnesses or diseases.
- This role routinely uses standard office equipment such as telephones, laptop computers, smartphones, photocopiers, calculators and filing cabinets and has moderate noise exposure.
POSITION TYPE/EXPECTED HOURS OF WORK
- Non-exempt. Incumbent will be scheduled based on operational need.
EEO boilerplate duplicates: we drop.
Now we need to format.
We'll produce:
About the role
... company description + role overview? We'll include company description and mention PRN Nights 7p-7a, 2 shifts per month, Patient Access Advocate role.
But schedule will be separate section; we could still mention schedule in About the role but better to keep schedule separate. However we must not duplicate. We'll keep schedule separate. Thus About the role: include company description and a brief description of the role (Patient Access Advocate). Could mention PRN Nights? Might be redundant. We'll keep schedule separate. Let's craft About the role paragraph: "Intuitive Health, founded in 2008, pioneered the combined emergency room and urgent care model and partners with leading health systems to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. Ranked among the top 1% of global retailers in customer satisfaction, it serves over 1 million patients annually. MUSC Health is South Carolina’s leading academic health system, recognized for innovation, patient- and family-centered care, and exceptional outcomes, with over one million patient encounters each year across the state. The Patient Access Advocate works PRN nights (7 p.m.–7 a.m.), typically two shifts per month, greeting patients, handling phone inquiries, managing registration, insurance verification, payments, and clerical duties while ensuring a welcoming, clean, and HIPAA‑compliant environment." That includes schedule? Actually we included schedule mention; but we also have Schedule section. Might duplicate. Better to not mention schedule in About the role; keep schedule only in Schedule section. So we remove schedule mention from About the role. Thus About the role: company description + role overview (without schedule). Let's write: "Intuitive Health, founded in 2008, pioneered the combined emergency room and urgent care model and partners with leading health systems to build and operate retail healthcare facilities that integrate urgent care and emergency services under one roof. Ranked among the top 1% of global retailers in customer satisfaction, it serves over 1 million patients annually. MUSC Health is South Carolina’s leading academic health system, recognized for innovation, patient