Patient Access Advocate, Full-Time Mid Shift

About the Role

Intuitive Health, a pioneer in the combined emergency room and urgent care model, is seeking a Patient Access Advocate for a full-time mid shift position (12PM - 8PM). This role is responsible for greeting patients and visitors, facilitating timely and accurate patient registration, answering phones, collecting payments, and performing general clerical duties to ensure a welcoming environment, excellent customer service, and accurate recordkeeping that supports clinical staff and efficient patient flow.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone
• Register new patients and accurately update demographic, insurance, and billing information
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed
• Answer phones using proper etiquette; route calls and take messages as needed
• Provide general information such as directions, office hours, and policies
• Maintain patient confidentiality and comply with HIPAA regulations
• Perform clerical tasks including copying, scanning, faxing, and filing
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition
• Assist with supply management, including ordering and stocking as needed
• Support patients and families with a friendly and reassuring approach, promoting positive patient experiences
• Attend staff meetings and required training sessions; maintain ongoing knowledge of role responsibilities
• Adhere to all company policies, safety regulations, and administrative procedures
• Perform other duties within scope as assigned

Qualifications

• Demonstrated customer service, communication, and interpersonal skills
• Basic computer proficiency and the ability to learn new technology and systems
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment
• Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected; incumbent will be required to work at any facility and be responsible for own transportation

Strongly Preferred Qualifications

• High school diploma or GED
• One (1) year of customer service experience
• Experience in a healthcare, hospital, emergency department, urgent care, physician practice, or medical office setting
• Experience with patient registration, insurance verification, or electronic medical records (EMR/EHR)

Competencies

• Customer service focus and strong communication skills
• Professionalism, tact, and teamwork
• Flexibility and ability to manage multiple tasks
• Basic technical and computer literacy (Microsoft Office, office equipment, patient management systems)
• Organization and time management