Patient Access Advocate

The Role

The Patient Access Advocate is a key member of the Neovance team, dedicated to improving patient access to life-changing medications. This role involves building and maintaining relationships with patients, providers, and stakeholders to ensure their best interests are met.

Responsibilities

• Build and maintain relationships with patients, providers, and stakeholders to ensure their best interests are met.
• Proactively keep patients informed of progress and solutions.
• Travel to regional stakeholders as needed.
• Act as a patient advocate by identifying all possible coverage avenues and removing barriers that impede access to needed therapies.
• Manage incoming calls, determine customer needs, and document interactions per established guidelines and procedures.
• Provide oversight and guidance on prescription transfers to specialty pharmacies based on urgency levels.
• Support case management and reimbursement initiatives across multiple programs, including patient assistance programs, Hubs, compliance programs, and reimbursement hotlines.
• Train and mentor new Patient Access Advocates through shadowing and reverse shadowing.
• Communicate clearly and professionally in both verbal and written forms, with grammatically correct and concise language.

Requirements

• Bachelor's degree preferred, or High School Diploma/GED with 4+ years of healthcare or customer service experience.
• Exceptional customer service skills with a proven ability to navigate patient needs and identify obstacles before they become roadblocks.
• Dexterity with multiple computer programs and systems.
• Strong process knowledge with the ability to anticipate next steps, identify issues, and solve problems.
• Genuine empathy toward customers and the ability to maintain composure in a fast-paced environment.

Qualifications

• Exceptional customer service skills with a proven ability to navigate patient needs and identify obstacles before they become roadblocks.
• Dexterity with multiple computer programs and systems.
• Strong process knowledge with the ability to anticipate next steps, identify issues, and solve problems.
• Genuine empathy toward customers and the ability to maintain composure in a fast-paced environment.

Skills

• Exceptional customer service skills.
• Dexterity with multiple computer programs and systems.
• Strong process knowledge.
• Genuine empathy toward customers.

Benefits

• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short- and Long-Term Disability.
• 401(k) with a 5% company match with immediate vesting.
• Personal Time Off (PTO) or Flexible Time Off (FTO).
• Company bonus where applicable.

Pay

Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short- and Long-Term Disability.
• 401(k) with a 5% company match with immediate vesting.
• Personal Time Off (PTO) or Flexible Time Off (FTO).
• Company bonus where applicable.

Schedule

Hotline Hours: 8:30 AM - 8:00 PM EST