Pathways Supervisor

Pathways Program Supervisor Location: Wheaton, IL Work Setting: Remote- may require travel as needed or directed Lead a Team That Helps Children and Families Create Meaningful, Lasting Change Blue Kite Wellness provides accessible, compassionate, individualized, and holistic mental health services to children, teens, adults, and families. We are seeking a Pathways Supervisor to provide clinical and operational leadership to employees supporting children, youth, and families participating in the Illinois Pathways to Success program. The Pathways Supervisor provides day-to-day supervision, coaching, and support to Intensive Home-Based Clinical, Intensive Home-Based Support, Therapeutic Mentoring, and Family Peer Support team members. This role helps employees navigate complex cases, strengthen family engagement, maintain high-quality documentation, and deliver services consistent with Pathways, Medicaid, clinical, and organizational requirements. Working closely with the Clinical Director, Human Resources, Operations, Billing, Care Coordinators, and community partners, the Pathways Supervisor supports employee development, caseload management, service access, quality improvement, and overall program effectiveness. What You’ll Do Provide clinical and operational supervision, coaching, mentorship, and performance support to IHBC, IHBS, TM, and FPS team members. Conduct individual supervision, case consultations, coaching sessions, and team meetings while providing employees with timely and constructive feedback. Support employees with complex cases, crisis situations, clinical decision-making, care planning, family-engagement barriers, and service coordination. Promote family-driven, youth-guided, strengths-based, culturally responsive, trauma-informed, and community-based care consistent with the Pathways and Wraparound models. Review assessments, Functional Behavioral Assessments, treatment and service plans, progress notes, safety documentation, and other clinical records for quality, completeness, medical necessity, and program compliance. Monitor documentation timeliness, Medicaid compliance, productivity, employee performance, caseload distribution, service-initiation timelines, and client access. Assign or redistribute caseloads based on employee qualifications, availability, geographic coverage, capacity, and program needs. Participate in Child and Family Team meetings, care-coordination meetings, case consultations, and other interdisciplinary meetings as needed. Complete intake sessions for prospective Pathways clients and gather information needed to support eligibility, referral, and service-planning processes. Coordinate with Care Coordinators, schools, hospitals, crisis providers, community organizations, and other child- and family-serving systems. Support recruitment, interviewing, hiring, onboarding, orientation, training, credentialing, and ongoing professional development for Pathways employees. Partner with Clinical Leadership, Human Resources, Operations, Billing, and administrative teams to resolve documentation, authorization, scheduling, staffing, billing, workflow, and service-delivery concerns. Support documentation audits, program development, quality-improvement initiatives, workflow changes, and corrective or performance-improvement efforts. Identify and communicate trends involving compliance, productivity, caseloads, service access, employee performance, and program operations to the Clinical Director and organizational leadership. What We’re Looking ForRequired Qualifications Master’s degree in social work, counseling, psychology, or a related behavioral health field from an accredited institution. Current Illinois clinical licensure as an LCSW or LCPC. License-eligible candidates may also be considered. Meets all applicable Illinois HFS Pathways to Success requirements for clinical leadership and Intensive Home-Based Team Lead functions. Three to five years of experience working with youth and families in behavioral health or community mental health. At least one year of supervisory experience in behavioral health or community mental health. Working knowledge of Medicaid documentation, medical necessity, compliance, and audit-readiness expectations. Strong clinical judgment and the ability to support employees with complex cases, crises, safety concerns, and barriers to family engagement. Strong supervisory, coaching, communication, documentation, organizational, and problem-solving skills. Ability to balance mentorship and employee support with accountability, performance expectations, and program requirements. Ability to manage multiple priorities, review detailed clinical records, recognize compliance or service-delivery concerns, and escalate significant issues appropriately. Willingness and ability to obtain and maintain required Pathways credentials and training, including applicable IM+CANS certification, Managing and Adapting Practice training or certification, Solution-Focused Therapy training, and required Pathways and IHB training and boosters. Reliable transportation and the ability to travel to Blue Kite Wellness offices, community locations, meetings, and program sites as needed. Ability to work a flexible schedule when necessary to support supervision, complex cases, crisis consultation, care coordination, and program needs. Preferred Qualifications Experience providing home- or community-based behavioral health services. Experience working within Pathways, Wraparound, or another coordinated child- and family-serving system. Experience supervising multidisciplinary teams or employees providing multiple levels of clinical and support services. Experience with documentation audits, quality improvement, program development, employee training, or workflow implementation. Work Setting and Schedule This is a full-time, primarily remote position with a typical Monday-through-Friday schedule during daytime business hours. Occasional local travel may be required for in-person team meetings, client-related meetings, training, or other program needs. The position may also require limited after-hours availability to address urgent employee matters, provide crisis consultation, or support time-sensitive program needs. Compensation and Work Structure Salary: $70,000-$80,000 per year. Placement within the applicable compensation range is based on experience, licensure, credentials, and overall qualifications. Reimbursable mileage is paid at the current IRS standard mileage rate. Benefits Depending on position classification and eligibility, Blue Kite Wellness offers: Medical and dental insurance Paid time off Paid holidays Professional-development stipend Employee referral program Mileage reimbursement for eligible business travel Why Join Blue Kite Wellness? Meaningful work: Make a direct difference for children and families in your community. Professional growth: Receive ongoing training, supervision, and opportunities to develop your clinical skills. Supportive culture: Join a collaborative and inclusive team that values compassion, accountability, flexibility, and respect. Administrative support: Our administrative team manages referrals, client onboarding, billing, and insurance so clinicians can remain focused on care and outcomes. Equal Employment Opportunity Blue Kite Wellness is an Equal Opportunity Employer. We are committed to creating an inclusive environment that values diversity and supports the unique contributions of all employees. Use of Artificial Intelligence (AI) Blue Kite Wellness may use AI-powered tools to support administrative and operational functions, such as drafting job postings, developing training materials, and preparing internal communications. AI tools are not used to make hiring or employment decisions. All employment decisions are made by qualified personnel in accordance with applicable laws and company policies.