Path Community Outreach Worker

About the role

The PATH Clinical Case Manager provides direct outreach and support to individuals experiencing homelessness throughout the community. This role helps both chronic and non-chronic homeless populations access and navigate Allegheny County's Continuum of Care services, including housing assistance, behavioral health services, substance use treatment, and public benefits programs. The position involves conducting outreach in a variety of settings, including shelters, encampments, community locations, and other agency sites. The Clinical Case Manager connects individuals with resources, advocates for their needs, and supports them in achieving greater stability and access to essential services. Accurate and timely documentation is required in both the county's HMIS system and Pittsburgh Mercy's Avatar reporting system. Success in this role requires flexibility, strong organizational skills, and the ability to manage multiple priorities while responding to the changing needs of persons served throughout the day. All duties are performed in accordance with applicable laws and regulations, as well as Pittsburgh Mercy's mission, policies, procedures, and standards of care.

Responsibilities

• Conduct outreach to individuals experiencing homelessness in shelters, encampments, community locations, and agency sites
• Connect individuals with housing assistance, behavioral health services, substance use treatment, and public benefits programs
• Advocate for the needs of individuals experiencing homelessness
• Support individuals in achieving greater stability and access to essential services
• Document interactions and progress in the county's HMIS system and Pittsburgh Mercy's Avatar reporting system

Requirements

• Master's Degree in Social Services + 1 year of related social service experience
• OR Bachelor's Degree in Social Services + 3 years of related social service experience
• OR Associate Degree in Social Services + 4 years of related social service experience
• OR HS Diploma/GED + 8 years of related social service experience
• Valid Driver's License
• Ability to operate organizational vehicle/van
• Act 33/34/73 clearances
• Pre-employment Drug Test

Schedule

37.5 hours per week primarily Monday–Friday, 8:00 am–4:00 pm with flexibility to meet consumer and/or program needs. Some nontraditional hours (evenings, weekends, and holidays) may be required to meet the needs of the program.