Passenger Service & Ramp Agent (PSRA)

Role Purpose

The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.

What You Will Be Doing

• Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently
• Aid with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup
• Transport baggage and cargo between terminals, aircraft, and designated airport locations
• Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed
• Aid passengers with boarding, deplaning, and connecting flight information when required
• Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely
• Ensure baggage is handled accurately and delivered to the correct flights
• Ensure safety, security, and wellbeing of self and others

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Application Instructions

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. If this role ticks all the boxes for you, please click apply now!