Passenger Service Agent (Bilingual English/Spanish) - TPA

Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.

About the role

As a Passenger Service Agent, you will provide exemplary customer service to all airline passengers. You will assist and provide related customer services at the ticket counter, gate, baggage areas, and concourse of the airline you serve.

Responsibilities

• Service customers by performing meet and greets, check-in, aircraft boarding and deplaning, ticketing, and baggage service
• Make boarding, deplaning, and public announcements
• Provide connecting flight information and directional assistance
• Handle unruly, upset, or angry passengers
• Responsible for meeting and greeting passengers
• Perform ticketing, gate, and jet bridge functions
• Maintain professionalism and alertness at all times
• Ensure all QAS and customer safety standards are met and maintained
• Ensure that all flights Quantem loads and/or unloads operate on time

Requirements

• High school diploma or equivalent preferred
• Must be at least 18 years old
• Must obtain a US Customs and Border Protection (CBP) seal (Orlando CBP requires US citizenship or US permanent resident status)
• Maintain confidentiality of all information
• Possess tact to deal with all levels of employees and client representatives
• Must be able to read, write, understand, and carry out instructions in English and Spanish
• Must be able to verbally direct and communicate in English and Spanish
• Proficient with Microsoft Office Suite or related software
• Valid driver’s license is required
• Impeccable attention to detail and organization

Work Environment

• Indoor customer service environment
• Prolonged periods of standing
• Noise level may be excessive at times

Physical Demands

• Must be able to carry, push, pull, and lift up to 70 pounds
• Operate office equipment as necessary

Benefits

• Insurance: health, dental, and life (based on position and eligibility)
• 401(k) retirement plan with company match
• Employee Assistance Program
• Employee discounts
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On-the-job training
• $300 referral bonuses (unlimited)
• DailyPay

Pay

$17.00 per hour

Schedule

Full-time, Monday - Sunday (open availability to work early mornings, afternoons, and late evenings)