Passenger Service Agent

About the role

The Customer Service Agent will be responsible for various tasks including check-in, verification, gate information, baggage claims, and assisting passengers with issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport.
• Be enthusiastic and maintain a positive attitude while offering assistance.
• Host self-service kiosks and verify passengers' documents prior to boarding aircraft.
• Interpret identification labels along with baggage and cargo routing tags.
• Ensure that all work areas are organized and functional (check-in, lobby, gate, baggage).
• Make announcements, check baggage, and assign seats in the gate area.

Requirements

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Computer skills are required as you will be using computer-based systems to perform some of your primary job duties.
• Must have a positive, can-do, upbeat personality, able to remain calm under pressure.
• Able to stand for long periods of time at the ticket counter and gate check-in areas.

Qualifications

Ability to proficiently read, write, and speak English, excellent communication skills. Must have a positive, can-do, upbeat personality, able to remain calm under pressure. Able to stand for long periods of time at the ticket counter and gate check-in areas.

Skills

• Positive, can-do, upbeat personality.
• Excellent communication skills.
• Ability to stand for long periods of time.

Benefits

Menzies Aviation is an equal opportunity employer committed to creating an inclusive working environment where diverse perspectives and experiences are valued. The company adheres to a Substance Misuse Policy and provides a safe working environment through regular testing.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.