Passenger Service Agent

Summary/Objective

Provide check-in services for passengers, ensuring all security procedures are met. Exhibiting exceptional customer service and communication skills.

Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Working at the front counter assisting passengers with check-in.
• Using the airline system, issues tickets, create or change reservations and provides flight information.
• Solve ticket-related travel problems.
• Check-in the passenger baggage using the airline internal baggage system.
• Handle baggage claims for inbound and outbound flights.
• Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
• Greet and provide excellent customer service, ensuring each passenger feels welcome and supported.
• Communicate clearly and effectively to address concerns and resolve issues on the spot, strong communication and interpersonal skills.
• Check in guests, verify documents, and ensure all details are accurate.
• Multitask efficiently in a fast-paced environment, staying calm and organized under pressure.
• Take ownership of your area, always ensuring a safe and professional environment.
• Accurately enter passenger data into our systems and uphold a professional appearance.
• Stay attentive to our standards and policies.
• Taking initiative throughout your duties.
• Issue boarding passes & baggage tags.

Requirements

• High school diploma or GED.
• Computer and reservation system knowledge in Amadeus & World Tracer required.
• Must exhibit exceptional customer service.

Qualifications

• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients.
• Long period of standing and interacting with large crowds.
• Must be flexible and able to adapt to last-minute schedule changes.
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment).
• Maintain Grooming standards.

Skills

• Customer Service
• Communication
• Interpersonal Skills
• Problem Solving
• Time Management
• Attention to Detail
• Customer Focus
• Stress Management
• Teamwork
• Orientation
• Supervisory Responsibility

Benefits

N/A

Pay

N/A

Schedule

This is a full-time or part-time position. Days and hours of work vary from Monday through Sunday, with different shifts (service provided to customers is 24/7).