Passenger Service Agent

About the role

The Passenger Service Agent assists guests with travel needs by responding to inquiries, handling baggage, ticketing, check-in, and boarding flights. They also resolve complaints, manage passenger issues, and perform various administrative tasks.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights).
• Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements, processing upgrades and standby requests.
• Process and secure guest luggage.
• Enter and maintain delayed or damaged luggage claims using a data entry system.
• May be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Requirements

• A minimum of 1 year of customer service or community service experience.
• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Ability to stand for long periods of time.
• Ability to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Qualifications

• Must be able to obtain an airport SIDA badge.
• Must adhere to SIDA badge requirements and maintain good standing.

Skills

• Customer service skills.
• Communication skills.
• Computer skills (typing, reservation systems).
• Physical stamina and flexibility.
• Mathematical skills.
• Flexibility to work irregular hours.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Grossly generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Pay

• Starting wage: $19.12 per hour (non-negotiable).
• Effective split-shift hourly rate: $21.37 per hour (base wage + differential).

Schedule

15 to 30 hours per week.

Availability

Weekend and holiday availability is required.

Regulatory Information

Equal Employment Opportunity Policy Statement. Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable federal, state and local laws governing nondiscrimination in employment and ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

Government Contractor & DOT Regulations

Post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

FLSA Status

Non-Exempt

Employment Type

Part-Time

Regular/Temporary

Regular

Featured Job

A:: Y - T1