Party & Event Host/PT Team Member

About the role

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.

Responsibilities

• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Set up, break down, and clean before and after each event.
• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Educate customers on Voice of Customer (VOC) survey.
• Aid in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck un-load, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Qualifications

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Experience working with children and children’s events.
• Excellent people skills.
• Good communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience.

Skills

• Event planning and coordination.
• Customer service.
• Customer engagement.
• Party facilitation.
• Administrative tasks.
• Communication.
• Problem-solving.
• Physical stamina and mobility.

Benefits

At The Michaels Companies Inc., we offer a comprehensive benefits package for full-time and part-time Team Members, including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more. For more information, visit www.michaels.com.

Pay

Compensation is commensurate with experience.

Schedule

Work hours include nights, weekends, and early mornings.