Party & Event Host

Event Coordination

• Coordinate and facilitate events (including kids birthday parties) within a Michaels store.
• Provide a stress-free, fun, and engaging experience for guests.
• Deliver friendly customer service by helping customers shop at our store and find what they’re looking for.
• Ensure all customers receive a fast and friendly checkout experience.

Customer Service

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Educate customers on Rewards program and Private Label Credit Cards and complete enrollments.
• Absorb and respond to customer feedback.

Operational Tasks

• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed.
• Set up, break down, and clean before and after each event.

Other Duties

• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards.
• Participate in the truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.