Party & Event Host

Event Coordination

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.

Deliver friendly customer service by helping customers shop at our store and find what they’re looking for.

Ensure all customers receive a fast and friendly checkout experience.

• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Customer Experience

Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Job Duties

Help customers shop, locate products, and provide them with solutions.

• Provide fast and friendly check out experience.
• Educate customer on Voice of Customer (VOC) survey.
• Absorb and respond to customer feedback.

Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.

• Absorb and respond to customer feedback.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Preferred Knowledge/Skills/Abilities

• Other duties as assigned.
• The Job Requires Energetic and enthusiastic and personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Experience working with children and children’s events.
• Experience working in a public retail store setting.
• Experience with frame shop equipment.

Physical Demands

• Work Environment
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.