Party & Event Host-2

Event Coordination

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.

Deliver friendly customer service by helping customers shop at our store and find what they’re looking for.

Ensure all customers receive a fast and friendly checkout experience.

Operational Tasks

• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly check out experience.
• Educate customers on Rewards program and Private Label Credit Cards and complete enrollments.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Aid in Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.

Skills and Abilities

• Energetic and enthusiastic personality.
• Handle job stress and interact effectively with others, including guests of all ages and co-workers.
• Experience working with children and children’s events.
• Excellent communication skills including written, verbal, and nonverbal communication as well as listening skills.
• Organizational skills, interpersonal skills, and creative problem-solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.