Party Coordinator

About the role

Under the direction of the General Manager, the Party Coordinator is responsible for the planning, organization, and execution of birthday parties and events to ensure participants have the best party/event experience in the industry. Development, growth, and organization of all areas of Parties and Events are expected of this position.

Our Culture: Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”. Our Mantra: Respect The Past, Accept Responsibility, Pay it Forward. Our Actions We Live By: Keep It Real. Always.; Think Ahead. Be An Owner.; Stay Humble. Hustle Harder.; One Team. One Voice.; Be Curious. Ask Why. Pete’s Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing.

Responsibilities

• Plan and implement Arena Sports parties and events
• Ensure party check-in and check-out procedures are followed
• Develop relationships with families and participants
• Hire and train Party Hosts to create a dynamic team that operates within the Actions We Live By
• Continuously develop Party Hosts to achieve individual and company goals
• Complete timely performance reviews for Party Hosts
• Discipline and terminate Party Hosts as needed per company policy
• Manage Party Host schedule and payroll tasks
• Communicate program information to staff including new policies and procedures
• Understand, manage, and support the use of Dash/facility software
• Review program revenue and financial reports with General Manager
• Establish program and revenue goals
• Evaluate and manage equipment costs and needs to help plan future expenses
• Coordinate weekly manager schedule to ensure program coverage
• Maintain in-depth knowledge of the party industry and current trends
• Ensure customers receive exceptional service from a friendly staff in a clean and well-maintained facility
• Ensure all customers leave with a positive experience
• Address any customer requests or concerns

Schedule

Required to work on Saturdays and Sundays, hours will vary. Ability to work weekends, evenings, and holidays required.

Requirements

• Minimum one (1) year of experience in customer service, childcare, events or programs
• Professional, friendly manner and excellent customer service attitude and abilities
• Strong verbal communication and conflict resolution skills
• Enthusiastic, responsible, and dependable team player
• Self-motivated, takes initiative and willing to acquire new skills
• Well organized and detail oriented
• Computer literate
• CPR certification required
• Ability to arrive at work on time for all scheduled work shifts required
• Must be flexible, adaptable, and readily able to adjust to changes in work environment
• Position requires daily public contact
• Sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations
• Necessary to adapt to a frequently changing environment
• Frequently required to use hands to finger, handle or feel; and reach with hands and arms
• Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl
• Must occasionally sit for extended periods and regularly walk around the facility
• Must occasionally talk and hear
• Must frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Benefits

• Club Membership -- Complimentary access to Bay Club facilities and experience all that membership has to offer, from sports and fitness to family fun, recreation, and community
• Competitive Compensation -- Competitive pay with opportunities to grow your earnings as you grow in your career
• Paid Time Off* -- Time to recharge, spend time with the people you care about, and enjoy life outside of work
• Health Insurance* -- Benefits designed to support your health and well-being
• Employee Discounts -- Save on club services, programs, and amenities
• Continuing Education -- Build your skills and knowledge through ongoing learning and development opportunities
• Career Growth Opportunities -- Develop