Party and Event host

Event Coordination

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.

Deliver friendly customer service by helping customers shop at our store and find what they’re looking for.

Ensure all customers receive a fast and friendly checkout experience.

• Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Customer Experience

Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Service

Help customers shop, locate products, and provide them with solutions.

• Provide fast and friendly check out experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customer on Voice of Customer (VOC) survey.
• Affix to Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Operational Tasks

• Complete truck un-load, stocking and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Support shrink and safety programs.

Training and Skills

• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
• Cross trained in Custom Framing selling and production.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch.
• Lift heavy boxes and access high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
• Frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.