Parts Warehouse Supervisor

About the Role

The Parts Warehouse Supervisor is responsible for directing, training, and coaching the Charlotte warehouse employees to ensure a safe, efficient, and profitable operation. This role focuses on meeting Branch and Corporate objectives while maintaining superior customer satisfaction.

Responsibilities

• Promotes safety through own work habits and enforces safety standards with all employees.
• Leads by example, demonstrating urgency and dedication to customer satisfaction, and resolves customer complaints promptly.
• Coordinates activities of 2nd and 3rd shift warehouse employees associated with stocking, picking, packing, delivering, returning, and shipping materials, supplies, tooling, and equipment.
• Supervises and evaluates warehouse employee performance for exactness, neatness, and conformity to policies and procedures.
• Works closely with Parts and Service supervisors/managers to resolve pick, pack, and delivery issues and develop processes to improve operations.
• Updates SQDC boards and leads daily team huddles to review performance.
• Performs daily and weekly Gemba walks to identify 6s concerns and task status.
• Coordinates semi-annual surplus returns to CAT, including shipping for all stores.
• Performs annual performance reviews with employees.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 3+ years of experience in warehouse or distribution operations, with at least 1 year in a supervisory or manager role.
• Strong working knowledge of inventory control, WMS systems, and warehouse safety practices.
• Previous demonstrated experience with DBS, Parts Viz, SAP, and other system-related tools.
• Forklift driver license.
• Ability to read and interpret documents, write routine reports, and perform mathematical calculations.
• Ability to solve practical problems and interpret a variety of instructions.

Physical Demands

The employee is regularly required to stand, walk, use hands, reach, and talk or hear. Occasionally, they may climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift, carry, push, pull, and/or move up to 25 pounds. Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The employee may be exposed to moving mechanical parts, high places, fumes, outside weather conditions, vibration, wet/humid conditions, chemicals, extreme temperatures, and loud noise. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.