Parts Warehouse & Delivery Driver

About the role

Warehouse staff will be assigned to a work group, which will be their primary workload, but they will be used as deemed necessary by the manager as the workload, finish time or outstanding projects warrant.

Responsibilities

All paperwork is to be organized and relayed to the manager in a timely fashion. All shipped packages are to be organized, professionally and well-documented for the benefit of the receiver and for the reputation of the dealership. Staff is to communicate safety hazards immediately to their manager. When discrepancies in stock are identified, warehouse staff is expected to immediately take note of it and pass it to their manager.

Toward the end of the shift, all Warehouse Staff is responsible for cleaning, making sure all of the day’s orders are correctly inventoried, all trash is taken to the dumpster, metal recycling, cardboard recycling and the bullpen and loading dock areas are clean and free of trash and parts.

Customer Order Puller

This staff is to pick parts for delivery orders, will call orders and appropriate front counter orders. The minimum acceptable quantity pulled per day is 100. This staff is expected to communicate with the Warehouse Manager when the number of orders pending picking exceeds 30 minutes of work.

• Write their initials by each part they pull on the pick ticket.
• Write the time they finished pulling an order on the pick ticket.
• Bring to the Warehouse Manager’s attention any parts that cannot be located.

Stockers

This staff is to identify parts for specific customers that were shipped “Stock”, record receipt of these parts and immediately give them to the Shipping and Receiving for processing. They are to identify parts that are in short supply and are also located at other warehouses, and notify the Warehouse Manager of these parts.

• Restock Will Call parts and miscellaneous parts in the warehouse.
• Promptly and properly put into stock inventory received.
• Follow guidelines to properly restock, including facing boxes, removing bulk parts from packaging, identifying and fixing parts that are nearby and stocked wrong, and communicating with the warehouse manager when a problem is identified.

Shipping and Receiving

This staff is to receive and process incoming overnight and priority freight. They are to immediately notify the selling salesperson and the Warehouse Manager of incoming external sales orders from courier via email.

• Notify the selling salesperson, the Service Manager and the Warehouse Manager of incoming shop sales orders from courier via email.
• Charge freight as necessary when salespeople have failed to bill it and bring this to the Warehouse Manager’s attention.
• Change bin locations on Special Order Parts from “TEST” to 8101 or 8102, as reflects the correct bin location, for both emergency and stock orders.
• Notify the Warehouse Manager at the end of each day of orders that are not claimed by a salesperson.
• Prepare PAR’s and present the list to the Warehouse Manager for approval at least once per week.
• File for and ship all approved PARs back to the vendors.
• Ensure all orders are signed for in a log by the person who received the parts.
• Check all outgoing orders for accuracy and note that fact in a log.
• Complete RGAs, store RGAs, and give the Warehouse Manager a copy of all RGAs.

Parts Delivery Drivers

Drivers must possess a valid driver’s license for the type of vehicle they operate and keep the license with them at all times while operating the vehicle. Drivers are to abide by the Company Vehicle Driving Guidelines appended to this job description.

• Make between 16 and 18 deliveries and pickups per day that are comprised of at least four runs.
• Place parts where the customer wants them in the customer’s facility.
• Check every order against the invoice for accuracy.
• Pick up dirty cores from customer facilities each time they make a delivery and cores are available.
• Tag cores by the driver.
• Return all returns to the Warehouse Manager or designate.
• Use assigned communication devices and be contactable.
• Ensure all pertinent paperwork, including invoice, credit card, etc are signed when transacting directly with the customer.
• Call the dealership to get approval of checks when receiving payment by check from a customer.
• Fill out the “Houston Freightliner, Sterling, Western Star Route Sheet” correctly and completely.
• Assist in picking parts for their next set of deliveries and in the work of the warehouse when there are no pending deliveries.

Employee Expectations

ALL Parts Department Employees are expected to act in accordance with the policies and procedures established by the Parts Department Manager and in the current Employee Handbook. They should behave professionally, work at least 40 hours per week, and ensure the Parts Department is clean and professional.

• Keep an eye out for the company’s high-profile customers and go above and beyond what is normally expected.
• Stay up to date with training requirements.
• Treat tools with care and keep their workplace tidy and organized.
• Operate company equipment safely and courteously.
• Promptly report all suspicious or illicit behavior.
• Wear company-issued uniform at all times.
• Perform miscellaneous work-related tasks as directed by their manager.

Requirements

Parts Warehouse Position Requirements

• Stand and walk for up to 4 continuous hours per day.
• Remain in a stationary, seated position for up to 4 continuous hours per day.
• Traverse the department and/or dealership for up to 6 continuous hours per day.
• Lift up to 50 lbs.
• Frequently reach, bend, push and pull.
• Ascend and descend stairs and move items up to 25 lbs.
• Ascend and descend a ladder and move up to 10 lbs.
• Move items up to 50 lbs.
• Communicate and exchange accurate information.
• Inspect and recognize.
• Operate a computer.

Parts Delivery Driver Requirements

• Possess a valid driver’s license for the type of vehicle they operate.
• Abide by the Company Vehicle Driving Guidelines.
• Make between 16 and 18 deliveries and pickups per day.