Parts Specialist II

What You'll Be Doing

• Sell, stock, receive, and deliver parts and accessories
• Provide excellent in-store customer service and support over the phone
• Aid with ordering, researching, and sourcing parts for customers
• Maintain organized displays, promotional materials, and showroom merchandising
• Work with vendors and alternate resources to fulfill customer needs efficiently
• Pick up and deliver equipment as needed
• Monitor shortages and expedite orders to maintain inventory levels
• Support audit compliance by ensuring accurate processes and recordkeeping
• Collaborate with internal teams and demonstrate a team-player mindset

Qualifications

• High integrity, reliability, and a strong team player
• Organized and able to multitask in a fast-paced environment
• Customer service focused with a positive attitude and high energy
• Strong communication skills, both verbal and written, with good phone etiquette
• Basic computer and data entry/keyboarding skills; ability to research parts online
• Previous parts or service experience in automotive, heavy equipment, or related industries preferred
• Ability to work flexible hours, including participation in a Saturday rotation
• Must have and maintain a clean driving record

Preferred

• 3-5 years parts counter experience
• Forklift certification
• Familiarity with John Deere equipment, or other agricultural, turf, or construction machinery
• Prior experience in parts sales, service, or inventory management

Compensation and Benefits

• Compensation is competitive and based on skill level, experience, and knowledge
• Profit Sharing Bonus Program
• 401(K) with 4% Company Match
• Medical, Dental, Vision & Life Insurance
• Paid Time Off, Sick Time & Company Holidays
• Tuition Reimbursement & Apprenticeship Sponsorship
• Techician Incentive Program
• Employee Assistance Program (EAP)
• Boot Voucher & Technician Tool Account
• Company Vehicle (for qualifying roles)
• Training through John Deere University
• Eligible to join the John Deere Credit Union
• Advancement Opportunities

Physical Requirements

• Ability to sit, stand, walk, bend, kneel, climb, and reach throughout the workday
• Frequent use of hands for handling parts, operating tools, computer, and phone
• Must be able to lift, carry, push, or pull up to 75 lbs. regularly
• Requires close vision for reading, inventory, and computer work
• Must be able to communicate effectively in person and over the phone
• Sufficient hearing required to communicate in active warehouse and work environments
• Must be able to operate warehouse equipment such as forklifts and pallet jacks (training provided if not certified)
• Work may involve exposure to varying temperatures, dust, and warehouse/yard environments