Parts Specialist - Floater

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on high-quality sales, parts, and service to meet evolving customer needs.

Responsibilities

• Courteously and quickly greet all walk-in and call-in customers.
• Aid customers in a consultative manner to provide the best parts solution for their needs.
• Gain proficiency in parts knowledge and continue learning with new product introductions.
• Employ superior listening skills and assess customers' needs.
• Advise customers on additional related parts, inform them of specials and merchandising programs, and follow up on back ordered items.
• Create purchase orders for non-Cat back orders and initiate outbound sales calls as directed.
• Handle and process cash, check, and credit card transactions in compliance with company policy and procedures.
• Be available to work overtime and provide after-hours support.
• Successfully complete all required training.
• Review the will-call area weekly, contacting customers on unclaimed items and returning them to inventory as needed.

Additional Responsibilities

• Participate in the required safety program and work safely.
• Perform additional duties as assigned by manager.

Qualifications

• High school diploma or equivalent preferred.
• Strong mechanical and electrical aptitude, knowledge of tools applicable to the position, and a desire to learn.
• A strong sense of urgency and desire to provide superior customer service.
• The ability to take direction and work in a team environment.

Skills

• Excellent communication skills, both over the phone and in person.
• Quickly picking up on different software and websites used in searching and ordering parts.
• Able to work with a sense of urgency and organization.
• Act as a consultant on parts and service, rather than an order taker.
• Ability to become forklift certified.
• Able to lift up to 50 lbs and occasionally higher amounts with assistant devices.

Preferred Qualifications

• Prior Parts Counter experience in a similar industry.

Values

• Safety: Valuing the lives and health of team and customers.
• Integrity: Demonstrating respect for others and communicating truthfully and promptly.
• Teamwork: Working together for the benefit of customers.
• Excellence: Striving to be the best, continuously improving customer experience and solutions.
• Sense of Urgency: Responding quickly to customer needs and holding oneself accountable for results.

What We Offer

• Full benefits package including aggressive compensation levels, technician tool allowances, medical, vision, and dental coverage, employee wellness programs, paid vacations, and more.
• Competitive pay structure with individual bonus opportunities, technician tool allowance, 401k plan with strong company match, employee profit sharing, financial wellness coaching, employee wellness program, medical, vision, dental insurance, prescription drug coverage, flexible spending accounts, short and long term disability, group life insurance, personal time off, paid holidays, paid sick leave, career development, tuition reimbursement, ongoing training, advancement opportunities.