Parts Specialist

Sell spare and replacement parts and equipment

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines.

Read and determine

• Read catalogs or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

Fill customer orders

• Receive and fill telephone orders for parts.
• Fill customer orders from stock.

Prepare and store

• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Mark and store parts in stockrooms according to prearranged systems.

Examine and advise

• Examine returned parts for defects, and exchange defective parts or refund money.
• Advise customers on substitution or modification of parts when identical replacements are not available.

Discuss and demonstrate

• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.

Place and calculate

• Place new merchandise on display.
• Calculate and provide sales quotes to customers on multi-part orders.

Skills

• Ability to perform work accurately and thoroughly.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.

Computer Skills

• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Oracle experience preferred.

Education/Experience

• High School Graduate or General Education Degree (GED).
• Two to four years related experience.

Physical Conditions & Requirements

• Parts department environment.
• Parts storage area may not be air conditioned.