Parts Specialist

About the role

Tri-Lift Industries, Inc. is a third-generation family business and a leader in material handling equipment and solutions, representing CLARK, BYD, and Liugong forklifts as well as aerial equipment across North Carolina, South Carolina, and Virginia. The company aims to be the trusted long-term material handling partner by delivering industry‑leading products and services that enhance customers’ businesses, guided by core values of passion, professionalism, integrity, and teamwork. Tri‑Lift provides opportunities for growth, offers continuous paid training, flexible wages, a complete benefit package (paid time off, medical, dental, life, short‑ and long‑term disability, matching 401(k) plan, and company clothing), and requires candidates to pass a pre‑employment drug test and background check.

Responsibilities

• Receive orders by telephone, mail, and in person from walk‑in customers.
• Initiate calls to customers to solicit orders and verify marketing information.
• Process quotes for internal and external customers.
• Promote aggressive and suggestive selling through product knowledge, personal selling skills, over‑the‑counter contact, telemarketing, and direct mail.
• Actively seek additional parts sales opportunities.
• Ensure any customer “call‑back” requests are completed to the customer’s satisfaction.
• Assist technicians and customers at the rear counter with parts needs.
• Process customer orders the same day received, ensuring all necessary transaction documents are completed accurately.
• Prepare sales orders specifying the terms of sale and delivery.
• Handle customer credits accurately per company policy, including all pertinent information.
• Prepare all shipping documentation.
• Record lost sales opportunities.
• Perform same‑day check‑in of all orders received.

Requirements

• 1‑2 years of industrial parts sales experience required.
• Able to move/lift up to 50 lbs unassisted.
• Able to withstand temperatures typical of a warehouse environment.
• Required vision abilities: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Competitive compensation and paid time off (PTO