PARTS SPECIALIST

About the role

Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At SPI, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Responsibilities

• Greet customers warmly and professionally, addressing inquiries about products, services, and part availability.
• Expertly locate correct part numbers using company catalogs, manuals, and vendor resources for both known and unknown parts.
• Absolutely assist walk-in and phone customers in troubleshooting their equipment needs and acquiring the proper equipment to get the job done.
• Actively participate in physical inventories and regular cycle counts.
• Execute the purchase and resale of items via the company purchase order (PO) system.
• Carefully coordinate with vendors regarding receipts, packing slips, and order adjustments.
• Back up for act as a reliable backup for the primary parts shipping and receiving clerk as needed.
• Inspect, identify, and measure deliveries against packing slips and purchase orders, then store them in a prompt, organized manner.
• Efficiently identify, pick, count, package, and ship parts to customers and other company warehouse locations.

Qualifications & Skills

• Strong communication and interpersonal skills for face-to-face and phone interactions.
• Basic computer literacy with experience navigating operating systems (e.g., ERP, inventory management software).
• High attention to detail for counting, inspecting, and managing physical stock.
• Ability to multitask in a fast-paced environment and lift/move heavy parts as required.
• Preferred: Previous experience in a parts department, warehousing, or mechanical/industrial sales.
• Ability to maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem-solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.
• Ability to read and understand manuals to help customers with finding parts.

Your Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Travel Requirements

Type of Travel Required: Local
Amount of Travel Required:

Physical Requirements

• Prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling.
• Good hand-eye coordination, hand dexterity, and physical strength.
• The position involves lifting up to 50 pounds, depending on the specific job duties.

Your Benefits

• Competitive Compensation
• Medical, Dental and Vision
• Strive Wellness Program
• 401(k) Matching
• Paid Holiday and Paid Time Off (PTO) for all positions
• AssuredExcellence®: minimal to no cost medical care and prescription drugs
• Flexible Spending Accounts (FSA): Healthcare and Dependent care
• Health Spending Account (HSA): with employer contribution
• Life & Disability Insurance
• Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc.
• Tuition Reimbursement
• Length of Service Award

Compensation Range

Annual salary range: $20.00 - $40.00

QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information. QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.