Parts Specialist

About the role

This individual will perform a variety of customer service, marketing, promoting, advertising, and stocking duties related to parts sales, receiving, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the parts department.

Responsibilities

• Assist customers by properly identifying needed items using electronic parts catalogs and other available resources.
• Merchandise, invoice, and make necessary entries to the inventory control system based on company guidelines.
• Keep the parts department clean and professional.
• Record all sales (including lost sales) and/or customer transactions using company-provided systems/tools and guidelines.
• Maintain the retail sales floor and displays to meet or exceed dealership standards and ensure customer satisfaction.
• Take a proactive approach to inventory control by assisting and/or reporting discrepancies.
• Ensure internal and external customers receive the correct parts in a timely manner.
• Receive, ship, and store parts as needed in accordance with DOT, local, state, and federal guidelines.
• Proactively study and stay current on industry and product information.
• Pick up and deliver parts for customers and vendors as needed.
• Mark and store parts in the stockroom according to a prearranged system and assist with cycle count duties.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and the employee handbook.
• Conduct yourself in the presence of customers and the community to present a professional image of RDO Truck Centers.
• Proactively seek and participate in available company-sponsored training to develop and advance your knowledge base and skill set.
• Participate in all company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Requirements

• Formal parts training and/or industry experience.
• Understanding of mechanical and technical terms.
• Knowledge of parts operating systems preferred.
• Computer skills.
• Strong organizational skills.
• Interpersonal skills.
• Customer service skills.
• Valid work authorization and ability to work in the U.S. without company sponsorship.