Parts Specialist

Duties And Responsibilities

• Takes calls from external customers, technicians, and vendors, fills orders from stock.
• Researches replacement parts using parts manual, computer listings, or microfiche as appropriate.
• Discusses use and features of various parts.
• Fills customer orders from stock or by special order.
• Orders parts for stock replenishment.
• Advises customer on substitution or modification of part when replacement is not available.
• Updates customers regarding the status of backordered parts in an acceptable time frame.
• Prepares Sales Orders for invoicing, receives payment, obtains credit authorization when necessary.
• Participates in general inventories and cycle counts as necessary.
• Initiates proper documentation to maintain accurate inventory and sales records.
• Works with and supports other Parts Sales Specialists regarding the sale of material handling equipment.
• Participates in promoting overall sales.
• Affixes at order entry, consignment replenishments, and consignment maintenance.
• Distributes and explains Raymond Corporation Service and Parts Bulletins to other parts staff.
• Assists at back counter and in Stockroom as directed or as needed; presses tires as needed.
• Participates in Parts Department training and meetings.
• Performs various duties directly or indirectly associated with parts sales activity as assigned.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Maintains effective working relationships with employees, co-workers, and managers in other departments.
• Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Maintains a consistent state of alertness and safe manner while fulfilling essential job functions.
• Possesses a general understanding of, and familiarity with, machine parts and their functions.
• Able to communicate effectively with employees, manufacturers, and vendors at all levels, in person, on the telephone or via electronic media.
• Willing to learn new computer programs, inventory procedures, parts manuals, and price books.
• Willing to support all phases of the department and company as needed.
• Able to perform duties under minimal supervision, adjust to changes, and demonstrate drive and initiative.
• Willing to continually learn new products and procedures.
• Able to manage time effectively.
• Knowledgeable in interpretation of parts manual and computer programs.
• Capable of learning all phases of the Parts Department operation with the desire to increase responsibility as the need develops.
• Willing to work off-hours as specific needs dictate.
• Presents a neat, professional appearance at all times.
• Maintains an organized and tidy work area.
• Able to manage time effectively.
• Maintains a professional attitude in all matters.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Willing to comply with the employee handbook.

Education/Experience

• High school diploma or equivalent is required.
• Two years related experience and/or training; or equivalent combination of education and experience is preferred.

Physical Requirements

• Position is non-sedentary.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is regularly exposed to moving mechanical parts.
• The employee must frequently lift and/or move up to 50 pounds.
• The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to smell.
• The position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

The hourly range for this position is $23.00 - $31.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. Qualified candidates must be able to pass a pre-employment physical and drug screen.

About the Role

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Benefits

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Qualifications

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Schedule

Position is non-scheduled.

Skills

Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments.

Benefits

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!