Parts Specialist

Duties And Responsibilities

• Takes calls from external customers, technicians, and vendors, fills orders from stock.
• Researches replacement parts using parts manual, computer listings, or microfiche as appropriate.
• Discusses use and features of various parts.
• Fills customer orders from stock or by special order.
• Orders parts for stock replenishment.
• Advises customers on substitution or modification of part when replacement is not available.
• Updates customers regarding the status of backordered parts in an acceptable time frame.
• Prepares Sales Orders for invoicing, receives payment, obtains credit authorization when necessary.
• Participates in general inventories and cycle counts as necessary.
• Initiates proper documentation to maintain accurate inventory and sales records.
• Works with and supports other Parts Sales Specialists regarding the sale of material handling equipment.
• Handles telephone calls, customer counter, and promotes overall sales.
• Affixes assistance to Parts Sales Representatives with order entry, consignment replenishments, and consignment maintenance.
• Distributes and explains Raymond Corporation Service and Parts Bulletins to other parts staff.
• Assists at back counter and in Stockroom as directed or as needed; presses tires as needed.
• Actively participates in Parts Department training and meetings.
• Performs various duties directly or indirectly associated with parts sales activity as assigned.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Maintains effective working relationships with employees, co-workers, and managers in other departments.
• Willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Maintains a consistent state of alertness and safe manner while fulfilling essential job functions.
• Possess a general understanding of, and familiarity with, machine parts and their functions.
• Communicates effectively with employees, manufacturers, and vendors at all levels, in person, on the telephone or via electronic media.
• Willing to learn new computer programs, inventory procedures, parts manuals, and price books.
• Supports all phases of the department and company as needed.
• Manages time effectively.
• Maintains a professional attitude in all matters.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Willing to comply with the employee handbook.

Education/Experience

High school diploma or equivalent is required. Two years related experience and/or training; or equivalent combination of education and experience is preferred.

Physical Requirements

Position is non-sedentary. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is regularly exposed to moving mechanical parts. The employee must frequently lift and/or move up to 50 pounds. The position will require employees to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to smell. Position requires the employee to climb/balance/stoop/kneel/crouch and crawl. The employee is frequently exposed to outside weather conditions and the risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration. The noise level in the work environment is sometimes loud.

Pay Range

The hourly range for this position is $24.00 - $30.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Benefits

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with!