Parts Specialist

About the role

BMW Service Center, a Penske Automotive Group dealership, is seeking an experienced Parts Counter Representative to support both retail and wholesale customers, as well as service technicians, by ensuring timely and accurate delivery of parts.

Responsibilities

• Support both customers and service technicians by ensuring required parts are available when needed, and that every interaction reflects world-class service.
• Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and technician satisfaction while ensuring profitability.
• Provide knowledgeable assistance regarding parts questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to thrive in a fast-paced, results-driven environment.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role preferred.
• Knowledge of automotive parts and terminology.
• Ability to work independently and as part of a team.

Skills

• Customer service skills.
• Organizational skills.
• Attention to detail.
• Problem-solving abilities.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Pay

Competitive compensation package.

Schedule

Full-time position.

Contact

To apply, please visit our careers page or email us at [insert email address].